Privacy Policy

This Privacy Policy describes how Champaran Chakhna ("we," "our," or "us") collects, uses, and discloses your information when you visit and interact with our website, champaranchakhna.in (the "Service"). Please note that Champaran Chakhna primarily operates as a brand and content platform; all food orders and associated transactions (payments, delivery) are processed and managed by third-party food aggregators like Swiggy and Zomato.

By accessing or using the Service, you agree to the collection and use of information in accordance with this Privacy Policy. If you do not agree with the terms of this policy, please do not use our Service.

1. Information We Collect

We collect several types of information from and about users of our Service:

* Personal Information: When you choose to interact with us, such as signing up for a newsletter, submitting a contact form, or participating in a survey, you may voluntarily provide personally identifiable information. This may include:

  * Name

  * Email address

  * Phone number (if provided for contact)

  * Any other information you choose to include in your message or submission.

* Usage Data: We automatically collect information on how the Service is accessed and used ("Usage Data"). This may include information such as your device's Internet Protocol (IP) address, browser type, browser version, the pages of our Service that you visit, the time and date of your visit, the time spent on those pages, unique device identifiers, and other diagnostic data.

* Tracking & Cookies Data: We use cookies and similar tracking technologies (e.g., web beacons, pixels) to track activity on our Service and store certain information. Cookies are small data files placed on your device. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, some parts of our Service may not function correctly.

2. How We Use Your Information

Champaran Chakhna uses the collected data for various purposes related to our content website:

* To provide and maintain our Service (website functionality and content delivery)

* To respond to your inquiries or requests submitted via contact forms

* To send you newsletters, updates, or promotional materials if you have subscribed

* To gather analysis or valuable information to improve our content and user experience

* To monitor the usage and performance of our Service

* To detect, prevent, and address technical issues

* To understand audience demographics and interests for content strategy and brand promotion.

3. Information Handling for Food Orders

Please note that champaranchakhna.in does NOT directly process food orders, payments, or deliveries. When you decide to order food, you will be redirected to third-party food aggregator platforms (e.g., Swiggy, Zomato).

* Order-Related Information: Any personal or payment information you provide during the food ordering process (e.g., name, delivery address, payment details for the food order) is collected and processed directly by these third-party aggregators.

* Referral to Aggregators' Policies: We strongly advise you to review the Privacy Policies of Swiggy, Zomato, or any other third-party aggregator you use, as their policies govern how they collect, use, and store your order-related data. Champaran Chakhna has no control over, and assumes no responsibility for, their practices.

4. Sharing Your Information (for website interactions)

We may share your non-order-related personal information collected through this website in the following situations:

* With Service Providers: We may share data with third-party service providers (e.g., website analytics, email marketing platforms) who assist us in operating our website and improving our content. These third parties are obligated not to disclose or use your information for any other purpose.

* For Business Transfers: If we are involved in a merger, acquisition, or asset sale, your information may be transferred.

* For Legal Requirements: We may disclose your data if required to do so by law or in response to valid requests by public authorities (e.g., to comply with a legal obligation, protect our rights, or prevent wrongdoing).

* With Your Consent: We may share your information for any other purpose with your explicit consent.

5. Data Security

The security of your data is important to us. We implement reasonable security measures to protect your Personal Information collected through our website. However, please remember that no method of transmission over the Internet or method of electronic storage is 100% secure.

6. Data Retention

We retain your Personal Information collected through the website only for as long as necessary for the purposes outlined in this Privacy Policy, or as required by law.

7. Your Data Protection Rights

Depending on your location, you may have rights regarding your Personal Data, such as accessing, correcting, or requesting the deletion of your information. Please contact us to exercise these rights.

8. Children's Privacy

Our Service does not address anyone under the age of 18 ("Children"). We do not knowingly collect personally identifiable information from Children on this website.

9. Links to Other Websites

Our Service may contain links to other websites, including food aggregators (Swiggy, Zomato), that are not operated by us. If you click on such a link, you will be directed to that third party's site. We strongly advise you to review the Privacy Policy and Terms of Service of every site you visit. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services, especially concerning any transactions conducted on those platforms.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Effective Date." Your continued use of the Service after changes are posted constitutes your acceptance of the updated Privacy Policy.

11. Contact Us

If you have any questions about this Privacy Policy, please contact us:

* By email: taste@champaranchakhna.com

* By visiting Contact us page on our website